“政府购买”能否实现刑事法律援助服务绩效?基于FCE法和TOPSIS法对S省的分析

    Can “Government Purchasing” Achieve the Performance of Criminal Legal Aid Services?An Analysis of S Province based on FCE and TOPSIS

    • 摘要: 随着地方政府购买刑事法律援助实践的发展,购买成效如何、购买效果如何得到保证成为亟待解决的关键议题。现行评估模式停留于政府直接供给模式下对服务商单一主体服务质量的“事后”评估,尚难实现购买机制下对地方政府购买刑事法律援助服务绩效的完整评价。从地方政府购买全流程出发,综合考量多重委托代理下“购买者—生产者—接受者”三元主体的绩效感知与表现,通过扎根理论质性分析方法及德尔菲法构建全流程、多主体的地方政府购买法律援助服务评估模型。基于模糊综合评价法(Fuzzy Comprehensive Evaluation,FCE)和优劣解距离法(Technique for Order Preference by Similarity to Ideal Solution,TOPSIS)的S省购买绩效评估结果显示:地方政府购买总体绩效尚可,呈现“基本动作”规范、“自选动作”有待加强的特点;通过“政府购买”能够实现较好的服务过程绩效、服务回应性和社会效益,但服务满意有限;地方政府的购买绩效不足为主要薄弱环节;“充分竞争”不是绩效实现的必要条件。完善购买方案、促进购买价格与市场接轨为绩效改进的首要着力点。

       

      Abstract: With the development of the practice of local government purchasing criminal legal aid services, “how is the purchasing effectiveness” and “how to guarantee the purchasing effectiveness” become the key issues to be solved urgently. However, due to the fact that current evaluation modes are still limited to post-evaluation of services quality of contractors under the direct government provision mode, it is difficult to realize the complete evaluation of the performance of local government purchasing criminal legal aid service under the purchase mechanism. With the use of grounded theory and Delphi method, this paper, starting from the whole process of local government purchasing, with the consideration of the performance and the perception of that performance of three key actors—services buyer, services supplier, and services receiver – under multiple principal-agent relationships, builds a comprehensive evaluation model that is suitable for the evaluation of criminal legal aid services under the mode of government purchasing. The analysis of survey data through FCE and TOPSIS methods shows that: a) the overall performance of local government is relatively high but limited, showing the characteristics of “standard ‘basic actions’ and ‘to-be-strengthened’ ‘optional actions’”; b) government purchasing can achieve relatively high service process performance, service responsiveness and social benefits, but limited service satisfaction; c) relatively low performance of the local government is the main weak link; d) “sufficient competition” is not a necessary condition for the achievement of the performance. At last, efforts to improve purchase plan and make purchase price in line with the market price are the primary paths for performance improvement.

       

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