IT外包中组织内外部控制机制对知识转移的影响效应

    The Influence of Internal and External Organizational Control Mechanism on Knowledge Transfer in IT Outsourcing

    • 摘要: IT外包中客户—承包商间的知识转移是企业提升创新能力的关键,但知识转移过程和机理尚不明确。为揭示组织控制机制对知识转移过程的影响机理,构建了组织控制机制与知识转移的关系模型。模型将知识转移过程分为知识获取、知识应用和知识内化3个阶段,研究组织间控制机制(合同灵活性、关系规范)和组织内控制机制(知识共享机制、知识整合机制)对知识转移过程的联合作用。以中国承接IT外包的企业为研究对象,选取80家IT接包企业中的员工数据为样本,应用多元层次回归方法对提出的假设进行实证检验。结果表明:合同灵活性和关系规范正向影响组织知识获取;知识获取与知识应用、知识应用与知识内化间均显著正相关。此外,知识共享和知识整合机制在知识转移过程中的调节作用明显,知识共享机制促进了知识应用,知识整合机制增强了知识内化的程度。

       

      Abstract: Knowledge transfer from client to contractor is the key to the improvement of contractor's innovation ability and performance, but the process and mechanism are not clear. A relationship model was constructed to reveal the impact of organizational control mechanism on knowledge transfer process, in which knowledge transfer process was divided into three stages: knowledge acquisition, knowledge application and knowledge internalization. Then the joint effect of external organization control mechanism(including contract flexibility and relationship norms)and internal organization control mechanism(including knowledge sharing and integration mechanism)on the knowledge transfer process was explored. The data of 80 IT outsourcing enterprises in China Were used as samples, to empirically test several proposed hypotheses by applying the multiple hierarchical regression method. The results show that contract flexibility and relationship norms positively affect organizational knowledge acquisition; knowledge application is positively correlated with knowledge acquisition and knowledge internalization. Furthermore, knowledge sharing and knowledge integration mechanism play a regulating role in the process of knowledge transfer: knowledge sharing mechanism promotes knowledge application, and knowledge integration mechanism enhances the degree of knowledge internalization.

       

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